Senior Solution Architect Voice - remote

Job Description Summary

• The Senior Solution Architect Voice is responsible for planning and designing the technology solutions and mapping the business requirements to systems/technical requirements to ensure they are in line with the enterprise architectural plan.
• To globally design and implement Voice Infrastructure (MS Teams Voice, Skype for Business, Audiocode, Cisco Call Manager, Luware, Attendant Pro, etc.). Efficient operation of the Voice & Telephony Services. To ensure high availability and compliance of the IT-Infrastructure. Interact with external outsourcing providers.

Job Description (Key Accountabilities)

• Candidate will have strong working knowledge of CUCM, Cisco Voice gateways, Skype, and Teams voice
• Candidate will support transition of CUCM, Cisco Voice gateways, and Skype to Teams voice solution
• Review, interpret and respond to detailed business requirements specifications to ensure alignment between customer expectations and current or future ICT capability
• Operation of the above environment and ensure high availability
• Accountability for delivery of Project work according to the overall standards and concepts
• Technology scouting and run proof of concepts / Propose new solutions, liaise with vendors and define global IT infrastructure standards
• Resolution of critical incidents and problems
• Ensure Disaster/Recovery and maintain security of systems and unauthorized access to systems
• Ensure that systems are implemented and documented in compliance with Lonza’s standards
• Ensure documentation and compliance of corresponding IT-Infrastructure