Head of IT OT Infrastructure Operations & Engineering

The mission of the Head of IT OT Infrastructure Operations & Engineering is to provide senior-level IT infrastructure management and leadership within the Global IT Infrastructure landscape. Responsible for the Global IT OT Infrastructure Operations & Engineering team who are providing the Global operations and end to end technical design and delivery services for each domain:

• Data Center
• Server, Storage & Backup
• Network (LAN, WAN, Firewall, Voice services)
• Responsible for setting and driving execution of the strategic agenda and roadmap of change that drives both business performance and technical progression in terms of modern technology practices, security and architecture.
• Member of the Global IT Infrastructure Leadership Team
• Oversee and monitor the services to ensure stability, integrity and business continuity
• Ensure all services are delivered according to agreed SLAs and business needs are met
• Partner with IT Leadership and other key stakeholders to shape global demand and ensure effective alignment of IT investments and business requirements
• Accountable to drive continuous improvements, standardization and harmonization, to champion technical excellence, automation and simplification and to create an environment for innovation within the infrastructure systems
• Ensure the consistency and maintainability of existing infrastructure environments through the creation, maintenance, and enforcement of well documented standards and procedures for the implementation of scalable technical solutions
• Oversee the implementation of Infrastructure Engineering related projects to ensure they are completed in accordance with project goals, time scales and costs
• Take accountability to ensure adherence with Security and Compliance policies and procedures within IT Infrastructure scope
• Be collaborative, enable change, harness a culture that is curious and create an environment where people can do their best work.

Education: Bachelor's in IT

Language: English and German Business Fluent
Experience: 10 + years of IT Leadership Experience

Competencies and Behaviors:

Agility
• Challenges the status quo and looks for opportunities to make improvements in his/her area of the business and beyond
• Introduce disruption into current ways of working
• Learns from experience, errors and setbacks
Business Acumen
• Is able to build consensus amongst senior members of various business, OT and IT representatives.
• Uses knowledge of his/her business area and related areas to make correct and timely decisions
Collaboration
• Works in partnership amongst a wide area of stakeholder across Lonza
• Generously shares information and knowledge with others across IT teams and business functions
Customer Focus
• Proactively seeks to understand internal customer needs and requirements
• Develops insights that can be used to enhance customer satisfaction or other metrics
Driving Results
• Helps peers (and team) overcome performance obstacles and challenges
• Appropriately prioritizes multiple demands and leads defined work to successful conclusion on time
Leadership
• Takes personal accountability for outcomes resulting from choices and behaviors of self and team

Responsibilities:

People: 5-10 direct reports and 20 indirect reports
Budget Responsible to perform Budget mgmt. activities to track and manage costs and to perform financial planning and analysis activities
Budget responsibility: 10M USD
Observe and adhere to IT Quality standards


Skills

• 10+ years of progressive IT leadership experience
• Technical experience with VMware vSphere, Windows Server, Linux Server, Storage, and Backup.
• Expertise in network architecture, routing, switching and security.
• Knowledge of cloud networking and Software-Defined Networking
• Knowledge of security hardening and best practices.
• Experience working with globally distributed, cross-functional teams
• Manage relationships with service providers and evaluate products and services to meet the organization's needs
• Demonstrated experience in communication with all levels including executive leadership, both verbally and written
• Proven experience with simplification, standardization, and automation skills
• Drive cultural and technological disruption
• Experience building, scaling & monitoring infrastructure needed within the Infrastructure services
• Strong Leadership and team-building skills
• Ability to anticipate risks and devise solutions
• Technical infrastructure knowledge
• Experience in large, multi-national organizations.

Location: EU Remote (potential travel to Basel Tower as required)