SailPoint IIQ Change Coordinator (m/w/d)

Key Responsibilities:

Change Coordination:

• Serve as the focal point for coordinating all GxP-related changes within the MyAccess team.
• Maintain a detailed change calendar, ensuring all relevant parties are informed of upcoming changes, potential impacts, and critical timelines.
• Ensure that all changes to Lonza SailPoint IIQ systems are planned, approved, tested, and implemented in alignment with GxP requirements and regulatory standards.
• Work closely with stakeholders, including Quality Assurance, IT, and the Lonza Business teams, to ensure timely approval and execution of changes.

Collaboration with the MyAccess Team:

• Work directly with the MyAccess SailPoint developers, business analysts, and application owners to manage and monitor the progress of changes and updates, ensuring compliance with GxP and other regulatory requirements.
• Ensure effective communication between the MyAccess project team and external stakeholders regarding changes, project milestones, and quality assurance needs.
• Provide guidance and support to team members on best practices for change management and compliance with internal processes and GxP regulations.

Process Management and Quality Assurance:

• Oversee the development, documentation, and maintenance of change management processes, in regards to GxP compliance.
• Partner with the QA team to verify that all changes are thoroughly tested to meet GxP, regulatory, and performance standards before implementation.
• Ensure changes align with platform requirements, GxP regulatory requirements, and IT governance.

Documentation and Reporting:

• Maintain detailed records of all changes, including tracking incidents, resolutions, and outcomes in accordance with GxP documentation standards.
• Create and maintain reports on the status of changes, with a focus on their impact on system performance, user experience, and compliance with GxP regulations.
• Provide post-implementation reviews and contribute to continuous process improvement by identifying areas for enhancement, especially concerning regulatory compliance.

Qualifications:

• Bachelor’s degree in Information Technology, or experience.
• Experience coordinating or managing changes in GxP-regulated IAM systems, particularly within SailPoint IIQ.
• Good understanding of
o IAM concepts (Lifecycle, JML, Governance ,… )
o Software development lifecycle (DEV/VAL/PROD)
o GxP change management and QA processes. (EICR, IQ, OQ, PQ, SOP, … .
• Excellent communication and coordination skills with the ability to manage multiple stakeholders and ensure regulatory compliance.
• Ability to manage detailed documentation and reporting for GxP regulatory and compliance purposes.

Additional Responsibilities:

• Stay informed of the latest developments in IAM, including SailPoint IIQ best practices and evolving GxP regulations.
• Proactively identify areas for improvement within the change management process to enhance efficiency and GxP compliance.