Freelance ServiceNow HR Delivery Architect (m/f/d)
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Remote and Munich |
Freelance
Job title: Freelance ServiceNow HR Delivery Architect (m/f/d)
Industry: PharmaStart of project: 01.11.2024
Duration of the project : 14 months
Project volume: 50-100%
Location: Remote and Munich
Tasks:
- Lead the architectural design and implementation of ServiceNow HRSD, with a focus on optimizing HR workflows and processes, while adhering to project-specific guidelines.
- Collaborate with HR and IT stakeholders to gather business and functional requirements, and translate them into technical solutions within the ServiceNow platform, ensuring clear documentation and compliance with client needs.
- Design and configure HR service modules, including Case and Knowledge Management, Employee Service Center, and Performance Analytics, in line with the project scope.
- Lead and manage the integration of ServiceNow with other HR systems such as personnel file systems, employee records, and third-party platforms, following project specifications.
- Provide technical direction to the development team to ensure best practices are implemented, ensuring solutions meet the specific business requirements.
- Ensure that all configurations align with ServiceNow’s best practices for HRSD implementation and client compliance standards.
- Configure HR service catalogs, record producers, workflows, and notifications to enhance the user experience in accordance with client expectations.
- Collaborate with the project management team to define project scope, timelines, and deliverables, with attention to contractual obligations.
- Oversee system testing and ensure data integrity, providing support during user acceptance testing (UAT) as specified by project requirements.
- Prepare training materials and deliver training sessions for end-users and administrators, in alignment with client deliverables and compliance guidelines.
- Offer post-implementation support, providing recommendations for continual improvement in line with client feedback and best practices
Qualifications:
- Over 5 years of experience in IT
- A minimum of 3 years of hands-on experience with ServiceNow, specifically focused on the HR Service Delivery (HRSD) module
- Proven experience in ServiceNow implementation projects, ideally within the HRSD space.
- In-depth knowledge of ServiceNow platform capabilities, including workflows, forms, notifications, and user interface development
- Experience working with HRIS (Human Resources Information Systems), particularly in integrating ServiceNow with third-party systems such as Workday and SAP SuccessFactors
- Expertise in full-cycle ServiceNow implementations, covering everything from requirements gathering to post-launch support
- Familiarity with Agile or Scrum project management methodologies.
- ServiceNow Certified System Administrator (CSA) certification is a plus; ServiceNow Certified Implementation Specialist (HRSD) is highly preferred
- Excellent communication and interpersonal skills, enabling effective collaboration with both technical teams and non-technical HR stakeholders
- Strong problem-solving and analytical skills, with the ability to deliver solutions that align with business objectives
- Exceptional organizational and time management abilities
- Strong communication and interpersonal skills
- Experience with ServiceNow’s Employee Service Center and Employee Document Management modules
- Background in HR transformation projects
- Familiarity with other ServiceNow modules (e.g., ITSM, ITOM) is an advantage
- Fluent in English
Reference number: 15230
Industry: Pharma
Project start: 01.11.2024
Duration: 14 months
Employment type: Freelance
Contact
Aneta Strzelecka