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Freelance – IT Help Desk & Support Specialist (m/f/d)

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Ost-Austria | 
Freelance
Project Title: Freelance – IT Help Desk & Support Specialist (m/f/d)
Employment Type: Freelance
Industry: Pharmaceutical
Skills: First-Level Support, Second-Level Support, Service Desk, Ticket Processing, Network Architecture, Windows 11 Rollout, Microsoft Intune, DNS/DHCP, Printer Support, User Communication
Project Start: ASAP
Project Duration: 6 months
Location: Eastern Austria, full-time on-site

Responsibilities:

  • Handling first- and second-level technical support requests
  • Independently handling and resolving incidents, service requests, and hardware and software issues of varying complexity
  • Ensuring smooth printer operation, including troubleshooting
  • Assisting with the administration and management of end devices via Microsoft Intune
  • Maintaining and managing user accounts, permissions, and IT services in Active Directory
  • Analyzing and resolving issues related to network infrastructure, LAN, and Wi-Fi
  • Adhering to and further developing IT service desk processes and policies
  • Working closely with internal IT teams to ensure stable and uninterrupted service delivery
Qualifications:

  • Experience in ticket handling in a service desk environment
  • In-depth knowledge of first- and second-level support
  • Experience with printer support, ideally with Canon printers
  • Experience working with Active Directory, particularly user management and permissions
  • Hands-on experience with Microsoft Intune
  • Experience with Windows 11 rollout projects
  • Knowledge of DNS/DHCP
  • Very good command of German and good written and spoken English
If you are interested in this project and meet the requirements, I look forward to receiving the following documents from you:
  • Your current resume
  • 3–5 bullet points explaining why you believe you’re a good fit for the project
  • Your current hourly rate


Reference number: 17725
Industry: Pharma & Medical Technology
Project start: ASAP
Duration: 6 months
Employment type: Freelance
Contact
Louis Lüttig
l.luettig@aristo-group.at
+43 1 3950593 0
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